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Site Architecture Stencil for OmniGraffle

Improved site map stencil for OmniGraffle users that’s based on EightShapes’s Unify deliverable system. You can download it.

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Agile+UX: Your process should be healthy, not lean

Lean UX isn’t about a skinny process. Formal deliverables are often the cookbooks your team needs to whip up some tasty UX.

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UX Health Check presentation at SXSW 2011

UX Health Check slides from the SXSW Interactive UX metrics presentation with Fred Beecher and Lou Rosenfeld.

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A Manifesto for User Experience Design

Shift your thinking from interfaces to organizations: it’s the only way to build better experiences.

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Rewriting the agile manifesto

In the process of migrating content. This post will return soon.

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A polite—and timid—call to arms

Your manifesto is due Monday morning. There are no wrong answers.

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The Design Age Or A young designer’s primer on maximizing value for lean and...

Design is all about value. It helps transfer value from one person to another. Design insures you have an experience: that at the end, you’re different than when you started. Design makes this...

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Thu, Feb 7 - Austin speaks at PhillyCHI on "The Design Age"

Please join me at PhillyCHI on February 7 as I make a brief stop in Philadelphia to talk about how agile, lean, and waterfall design teams can maximize design value in different situations.

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User Experience in a Cross-Channel World

One of the dirty secrets about cross-channel UX is we’ve always worked cross-channel. What’s changed is how much — and how well — we can impact the cross-channel experience.

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Fri, Apr 5 - User Experience in a Cross-Channel World at the I.A. Summit

I’ll be at the 2013 I.A. Summit in Baltimore, April 3-7 where I will be speaking cross-channel user experience.

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Women, fire, and dangerous things [2]

You need a code of conduct if women are dangerous things. If you never know how they’ll react, if you must temper your future behavior to avoid their danger. You need a statement of values if you...

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Information architecture believes in people

Information architecture believes in creating places for experiences to happen. It doesn’t believe in telling you what those experiences should be or what you should think about them. It believes in...

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Agile+UX: A Tale of Three Teams

For any project involving any amount of user experience, the team needs three models: one for the user, one for the interaction, and another for the interface. These models can exist in any fidelity,...

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Commitment and committing to 500 words a day

Commitment is as much about knowing how much you can do as it is knowing when you’ve done enough. Commitment is about enough.

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The Design Age Or A young designer’s primer on maximizing value for lean and...

Design is all about value. It helps transfer value from one person to another. Design insures you have an experience: that at the end, you’re different than when you started. Design makes this...

View Article


Thu, Feb 7 - Austin speaks at PhillyCHI on "The Design Age"

Please join me at PhillyCHI on February 7 as I make a brief stop in Philadelphia to talk about how agile, lean, and waterfall design teams can maximize design value in different situations.

View Article

User Experience in a Cross-Channel World

One of the dirty secrets about cross-channel UX is we’ve always worked cross-channel. What’s changed is how much — and how well — we can impact the cross-channel experience.

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Hacking UX Zombies

Just in time for Halloween, the UX Zombie survival guide, how to hack UX zombies down to size, a shorter introduction to hacking UX for agile, lean, and waterfall teams.

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Nine years ago, I wanted to be an IA

Nine years ago, I wanted to be an IA when I grew up. This is what I wrote: "But I don't want just any job. I want my dream job. I want to work for an agency that handles a diverse number of projects in...

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Rewriting the agile manifesto

When we remove the kittens from the Agile Manifesto, we reveal the conflict between “the real” and “models of the real”. We reveal the primary tension between development and design, between...

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